The Desk Everyone Walks Past
Visitors, parcels, pets, cars, parking bays and the equipment in the plant room. The unglamorous record of who came in and what is where — the part of running a building that lives on clipboards and in one person's memory until the day it matters.
Who Is In The Building
A visitor log that is actually kept, because logging somebody in takes seconds and the resident is told automatically.
Log a visitor against the unit they came to see, with who they are, who they work for, and their car. Expected, on site and departed are three different states, and the desk can see which is which at a glance.
Log a parcel and the resident is emailed the moment it lands, with the shelf it is on. Held, told and collected are tracked separately, so the pile by the desk stops being a mystery.
The desk writes down what the next person needs to know and flags anything still needing attention, so a problem does not end at the end of a shift.
The part that lives on a clipboard
Who came in, whose parcel is whose, which car belongs to which flat, when the boiler was last serviced. None of it feels urgent until the day somebody asks, and then it is the only thing that matters.
What Is Registered To Whom
The register a board reaches for when there is a dispute — and the one nobody can produce when it is kept on paper.
Species, breed, weight, licence number and when the vaccinations expire, against the unit. Service animals are recorded as such, because the rules that apply to them are different.
Plates, make, model and decal numbers tied to a unit, and bays assigned to the residents entitled to them. Two records that answer the same argument from opposite ends.
Boilers, lifts, pumps and roofs, with serial numbers, what they cost to replace, when they were last serviced and when the warranty runs out. The same list a reserve study starts from.
A day at the desk.
None of this is complicated. All of it is the sort of thing that gets written on a pad, and the pad is never there when somebody asks about it six months later.
- 01
Somebody arrives
Logged against the unit they came to see, with who they are, who they work for and their car. Expected, on site and departed are three separate states, so the desk can see who is still in the building.
- 02
A parcel is dropped off
Logged in seconds, and the resident is emailed automatically with the shelf it is on. Held, told and collected are tracked apart, so the pile by the desk stops being a mystery.
- 03
Something goes wrong
An incident is logged with its severity, what was done, whether the insurer was told and any police reference. This is the record nobody can reconstruct a year later, and the one an insurer asks for first.
- 04
The register answers the argument
Pets with their vaccination dates, vehicles with their plates, parking bays with the resident entitled to them. Two records that settle the same dispute from opposite ends.
- 05
The shift changes
Handover notes and anything still needing attention, written down, so a problem outlives the person who first heard about it.
- 06
The asset register earns its keep
Boilers, lifts, pumps and roofs, with serial numbers, replacement costs, service dates and warranty expiry — which is exactly where a reserve study starts.
The rest of it.
Incidents, With A Timeline
Anything that went wrong on site, logged with severity, what was done about it, whether the insurer was told and any police reference. The record you cannot reconstruct a year later.
Nothing To Install At The Desk
The desk uses the same web app as everyone else, and the same login. There is no separate kiosk to maintain.
Only Where It Applies
A front desk belongs to a building, not to a scattered portfolio. These screens appear for the organisations that have one and stay out of the way for the ones that do not.
Before you ask us.
- Is this an extra product I pay for?
- No. The front desk is in every plan, including the free one — it is part of the shared base rather than an upsell. A landlord with forty doors logs a burst pipe and a visiting contractor exactly the way a board does.
- Do I need a kiosk or a tablet at the desk?
- No. The desk uses the same web app and the same login as everyone else. There is no separate device to buy or maintain.
- Does the resident know their parcel arrived?
- Yes, automatically, the moment it is logged — email, plus a push notification if they have the app. A parcel log nobody is told about is just a longer way of writing on a pad.
- What if we do not have a front desk?
- Then you will not use most of it, and nothing here nags you about it. A scattered portfolio of rentals has nobody to take in a parcel, and these screens step out of the way for organisations that do not need them.
Ready to get the desk off paper?
Rent, leasing, maintenance, the association and the books — one system, set up in an afternoon.