Reading your statement
Four numbers, and how they relate to each other.
- Collected — rent actually received in the period, not rent billed
- Management fee — your manager's percentage, calculated on what was collected
- Costs — recorded maintenance and other expenses against your properties
- Payout — what is left, and what comes to you
The fee is charged on collected rent rather than billed rent. If a tenant did not pay, you are not charged a fee on money nobody received.
If a number looks wrong
The statement shows its workings, so start there — most often it is a payment that arrived after the period closed. If it still looks wrong, ask your manager: they can see exactly the same rows you can.