When you cannot sign in
The three things it usually is, in order.
- 1The wrong email address
You were invited on one specific address. If you have several, try the one your property manager writes to.
- 2The password
Use forgotten password rather than guessing repeatedly. Resetting is faster than remembering.
- 3The account was suspended
If your organisation's subscription lapsed, sign-in is refused with that reason rather than a generic failure. Your property manager or board treasurer will know.
It says my email and password do not match
That message is deliberately identical whether the address is unknown or the password is wrong. Telling you which would tell anybody else the same thing about any address they cared to try.