Your profile and password
Your own details, and what to do when you cannot get in.
Changing your details
Name, email address and notification preferences are in your account settings. Changing your email changes where invitations and receipts go, so change it before you lose access to the old one, not after.
Forgotten password
Use the forgotten-password link on the sign-in page. You will get an email with a link to set a new one. Nobody at Villagely can see your password or set it for you — that is a property of how passwords are stored, not a policy.
The link did not arrive
Check spam first. If it genuinely did not arrive, the address may not be the one on the account. Ask your property manager, who can see which address you were invited on.