Photos on a maintenance request
The single most useful thing a resident can add.
A photo of the problem usually decides what the contractor brings, which decides whether it takes one visit or two. It is the highest-value thirty seconds in the whole process.
For residents
In the phone app, take the photo there and then while standing in front of the problem, or choose one from your library. In the browser, choose a file. Up to four per request.
For managers
You can attach photos to a work order too — before and after shots, or a picture of the part needed. A request shows how many photos are attached so you can tell at a glance whether you are looking at a description or evidence.