Reporting something broken

1. 1
   Open Repairs and choose Report a problem

   In the app or the portal — both do the same thing.

2. 2
   Say what is wrong

   A short line is enough. “Kitchen tap is dripping” tells whoever comes out more than three sentences about when you first noticed it.

3. 3
   Add a photo

   This is the single most useful thing you can do. A picture of the leak often decides what the plumber brings, which decides whether it takes one visit or two.

4. 4
   Say how urgent it is

   Low, medium or high. High means unsafe or unusable — a boiler in February, not a squeaky door.

You can then follow it without ringing anyone. The status changes as it moves, and you will get a notification when it does.