Understanding your balance
Why the number is what it is, and what to do if you think it is wrong.
For residentsYour balance is everything charged to you minus everything you have paid. Every line is visible — the rent, any fees, any credits — with its date and a description.
A line with a strike through it
That charge was voided and no longer counts towards what you owe. It stays visible, with the reason, rather than disappearing — so you can see it was there and that it was corrected.
If you think it is wrong
Message your property manager with the date and description of the line you are querying. You are both looking at exactly the same rows, which usually makes it a short conversation.