Help centre
Rent and payments
Charges, autopay, late fees and what to do when a payment fails.
Pet rent, parking and other recurring charges
LandlordsBilling more than base rent, on one statement.
ReadRecording a payment you took another way
LandlordsCheques, cash and bank transfers that never touched Villagely.
ReadRefunds, credits and overpayments
LandlordsMoney going the other way, and how the ledger handles it.
ReadReading a resident's ledger
What each column means and why a struck-through row is still there.
ReadHow rent charges work
LandlordsWhere the number on a resident's ledger comes from, and what posts it.
ReadSetting up autopay
ResidentsSet it once and rent is paid on the due date every month.
ReadLate fees and your grace period
LandlordsSet the policy once and it applies to every unit identically.
ReadWhen a payment fails
What happens automatically, and what you have to decide.
ReadChasing overdue rent
LandlordsThe ladder accounts climb, and why every notice is kept.
ReadStill stuck?
Rent, leasing, maintenance, the association and the books — one system, set up in an afternoon.