Reading a resident's ledger
What each column means and why a struck-through row is still there.
A ledger is every charge and payment against one resident, newest first, with a running balance. You and the resident see the same rows — there is no manager-only version.
- A charge increases what they owe: rent, dues, a fee, a fine.
- A payment reduces it, whether taken online or recorded by you.
- A credit reduces it without money moving.
- A struck-through row was voided. It stays visible with the reason.
Why voided rows are not deleted
Because the month you have to explain later is always the month somebody deleted something. A voided entry writes a reversing entry and leaves both visible, so the history shows what was charged, that it was wrong, and that it was corrected.
How a balance is aged
Payments apply to the oldest charge first. That is what makes “how far behind is this resident” have one answer everywhere rather than a different one per screen.